The NEEDS Center Text Messaging Terms and Conditions
Last Updated: November 4, 2026
These Text Messaging Terms and Conditions (“Terms”) govern your participation in the text messaging service (the “Program”) operated by The NEEDS Center (“NEEDS Center,” “we,” “us,” or “our”).
Please read these Terms carefully. By opting in to the Program, you agree to these Terms. If you do not agree, do not opt in, and reply STOP to any message to end your participation.
1 Scope of These Terms
These Terms apply only to the Program and to text messages sent to or from [Program Phone Number or Short Code] (the “Number”). Other services offered by The NEEDS Center may be subject to additional terms presented to you separately.
If you enter into a separate agreement with us, that agreement controls to the extent it conflicts with these Terms concerning the applicable services.
2 Program Description
The Program allows The NEEDS Center to send text messages to people who have opted in. Depending on the choices you make when you enroll, messages may include:
- Appointment confirmations and reminders.
- Service updates, schedule changes, and closure or weather notices.
- Event announcements, program information, and general updates.
- Responses to questions you send to the Number.
3 Eligibility
You must be at least [18] years old, or have the consent of a parent or legal guardian, to participate in the Program. You must be the subscriber or the customary user of the mobile phone number you enroll.
If you enroll a number on behalf of another person, you represent that you have authority to do so and that the person has agreed to receive messages.
4 Consent to Receive Text Messages
By providing your mobile phone number and opting in through [describe opt-in method, such as a web form, paper form, or by texting a keyword to the Number], you agree to receive recurring text messages from The NEEDS Center at that number. These messages may be sent using an automated telephone dialing system or similar technology.
Your consent to receive text messages is not a condition of purchasing any goods or services or of receiving any other service from The NEEDS Center. You may withdraw your consent at any time as described in Section 6.
5 Message Frequency, Rates, and Fees
Message frequency varies based on your activity and the services you request.
Message and data rates may apply. You are responsible for any charges from your mobile carrier, including charges for sending and receiving messages. The NEEDS Center does not charge a fee for the Program.
6 Support
For Support: Reply HELP to any message, or contact us at Info@needsctr.org
If you change or deactivate your mobile number, notify us so that we do not send messages to a person who later receives that number.
7 Permitted Use
You may use the Program for lawful purposes consistent with these Terms. You agree not to:
- Provide a phone number that you are not authorized to use or enroll another person without their consent.
- Send messages to the Number that are unlawful, threatening, harassing, fraudulent, or abusive.
- Use the Program to send unsolicited or bulk messages to others.
- Interfere with or disrupt the Program or the systems used to deliver it.
- Impersonate another person or misrepresent your identity or affiliation.
8 Carriers and Message Delivery
The Program is available on participating carriers only. Mobile carriers are not liable for delayed or undelivered messages.
Message delivery depends on factors outside our control, including your carrier, device, signal strength, and account status. We do not guarantee that every message will be delivered or delivered on time. Do not rely on text messages for emergencies or time-critical needs. In an emergency, call 911.
9 Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information, including your mobile phone number and message content.
We will not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties for their marketing or promotional purposes. We may share information with service providers that help us operate the Program, or where required by law.
Text messages are not a secure method of communication. Please do not send sensitive personal information, such as Social Security numbers, financial account details, or confidential health information, by text message.
10 Program Availability
We may modify, suspend, or discontinue the Program, or change the Number, at any time for maintenance, security, operational, legal, or other legitimate reasons. We do not guarantee uninterrupted or error-free service.
11 Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Program and all messages are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and noninfringement.
This disclaimer does not exclude warranties or rights that cannot lawfully be excluded.
12 Limitation of Liability
To the fullest extent permitted by applicable law, The NEEDS Center will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your participation in the Program, including delayed, undelivered, or misdirected messages.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited.
13 Suspension and Termination
We may suspend or end your participation in the Program, without prior notice where necessary, if we reasonably believe you have violated these Terms, misused the Program, or if required by law or by a mobile carrier.
You may end your participation at any time by replying STOP as described in Section 6.
14 Governing Law and Disputes
These Terms are governed by the laws of Massachusetts, subject to any mandatory laws that apply to you.
Unless applicable law requires otherwise, disputes will be brought before the courts located in Essex County MA Nothing in this section removes mandatory consumer protections or your right to bring a claim in another court where applicable law permits.
15 Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted at https://www.needsctr.org/terms-and-conditions/ with a revised “Last Updated” date.
For material changes, we will provide additional notice and obtain renewed consent where required by law. Your continued participation in the Program after updated Terms take effect means you accept them, unless the law requires otherwise.
16 General Provisions
If a provision is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure to enforce a provision does not waive our right to enforce it later.
These Terms, together with our Privacy Policy and any applicable separate agreements, govern your participation in the Program. Nothing in these Terms limits rights or remedies that cannot be waived under applicable law.
17 Contact Us
For questions about these Terms or the Program, contact:
The NEEDS Center
Email: Info@needsctr.org