Diane Firicano is the Director of Operations at the NEEDS Center. She has a BA in Psychology from University of Massachusetts at Lowell. Diane has worked in the field of developmental disabilities for over 25 years. She began her career by providing direct care in Adult Services in both day and residential settings. She has held positions of increasing responsibility including Program Coordinator of Vocational Services, Payroll and Operations Manager, and Director of Operations. In addition to the administrative aspect of the field, she has continued to be a provider of in-home support services for children with Autism and developmental disabilities, and their families. Her experience across these different areas of service and knowledge of their systems and needs provide a strong background and support to our programs.